Research (Discover)

We began with extensive desk research on digital twin technologies, focusing on industry trends, existing solutions, and future development projects. We also performed a stakeholder analysis, grouping them into relevant categories, and conducted market and competitor analyses to understand the landscape better.

Following this, we carried out targeted interviews with various stakeholders, including residents of Tallinn and government officials, to gain an in-depth understanding of their perspectives on heritage protection. We did synthesis and breakdown of the interviews to find meaningful insights from the interview data.

Define

After weeks of intensive research, we synthesized our findings and delivered a debrief to the client. The next step was to create user personas and user journeys, where we identified pain points and key values for the target users.

Develop

During the development phase, we quickly shifted to wireframing and prototyping, brainstorming possible solutions based on our research. We tested these solutions with a few users, gathered their feedback, and made necessary tweaks. Finally, we presented our prototypes to the Tallinn Strategic Management Office.

Reflection

This was one of my first large-scale design projects, and it was an incredible learning experience. Our mentors did a fantastic job guiding us through the process. At the start, we felt overwhelmed due to the project's scale and the broad scope we had to cover, but by breaking down the task into smaller, manageable steps (following the Double Diamond approach), we were able to stay on track. Each stage of the process presented unique challenges, but with the support of my team and mentors, I was able to contribute effectively and provide a strong solution.